Question 1

Do You Specialize In A Particular Treatment Modality?

Accepted Answer

Our therapists have expertise in a variety of forms of psychotherapy as well as other useful approaches including mindfulness meditation, executive coaching, and psychopharmacology (medication) if indicated. Some of the specific psychotherapy techniques in which our clinicians are trained include Cognitive Behavioral Therapy (CBT), Psychodynamic Psychotherapy, Acceptance and Commitment Therapy (ACT), and Supportive Psychotherapy. Our clinicians are also highly experienced and skilled mindfulness instructors as well as psychotherapists. Every treatment is highly individualized for each client. We treat a wide range of life issues, psychological symptoms, and psychiatric diagnoses, including anxiety, depression, issues with attention and procrastination, stress management, relationship difficulties, challenging life transitions, problem solving, and career and professional counseling.

Question 2

What Services Do You Offer & What's The Cost?

Accepted Answer

For Sessions With: Elizabeth Voegtlin, MSW, LCSW
••••••••••••••••••••••••••••••••••••••
•$0 Initial Phone Consultation (15 min)
•Offering Individual, Group, Couple & Family Counseling Sessions
•In-Network with most Commercial Insurances - CIGNA , Horizon HMO, BCBS, Beacon, Anthem Blue, Value Options
• $125 Cancelation Fee (w/o 24 hour notice)
•Call (973)476-9114 To Further Inquire.
  
For Sessions With: Susan Barrett, MSW, LCSW
••••••••••••••••••••••••••••••••••••••
•$0 Initial Phone Consultation (15 min)
•$185 Individual Session (50 min)
•$45 Group Session (60 min)
•$225 Couples or Family Session (60 min)
•$125 Cancelation Fee (w/o 24 hour notice) 
**SPECIAL OFFER: 3 Sessions for $300**
 
We believe that theraphy is an investment. Cost should never get in the way of therapy. Please reach out to us so we can work together to determine what would be reasonable for you.

Question 3

How Do I Make Payments?

Accepted Answer

You have the option of making payments by cash or check.

Question 4

Do You Accept Insurance?

Accepted Answer

We treat clients who want to pay a fee-for-service or utilize their insurance benefits. If you are using insurance benefits please be aware that we reserve a limited number of appointments for those using in-network insurance benefits. Please call us directly to check your eligibility and the availability of these appointments. We do not participate in Medicare or Medicaid. If we cannot accommodate your in-network benefits and you have “out-of-network” benefits, we will help you, if you like, apply for reimbursement from your insurance company. Since every insurance plan is different, you may want to call your insurance company directly to ask how much you will be reimbursed for your visit. It might be helpful to supply the insurance company with the specific codes we use for our initial visit (CPT code 90791) and for follow-up visits (CPT code 90837). We offer courtesy billing where we submit claims for you, or provide an invoice, also known as a “Superbill” at the end of each month that you can submit to your health insurance company for reimbursement. By offering courtesy billing clients do not have to worry about the burden of filing claims and dealing with insurance companies. If you have any concerns with billing or charges, please speak to your therapist.

Question 5

How Do I Get Reimbursed By My Insurance Company?

Accepted Answer

We know that dealing with insurance companies can be a bit complex and not very fun, so below is a step-by-step breakdown of the overall process. If you would like more details, feel free to ask your therapist.
 
• Step 1: Call you Insurance Company & Ask the Following Questions
 
To determine if you have mental health coverage, please call your insurance provider (their number is usually on the back of your insurance card). Make sure you have the following information readily available: Your Name, Date of Birth, Address, and Phone Number. It’s best to have a piece of paper and pen, or a electronic device, to write things down.
 
Tell them the following information: "I am calling to see what my out-of-network benefits are for behavioral and mental services." 
 
Once they confirm that they understand what information you are trying to get, ask the following questions, & write down the answers:
 
A) Does my plan include “out-of-network” coverage for mental health? (YES or NO?)
B) Is there an annual deductible for out-of-network mental health benefits?
If so, how much? (Write down the annual amount.)
C) How much of my deductible have I met? 
(Write down down the deductible and remaining amount.)
D) Is there a limit on the number of sessions my plan will cover per year?
E) Is there a limit on out-of-pocket expenses per year? How much?
(Write down how much remains.)
F) What is the coinsurance percentage for mental health services that my plan will cover?
(Write down the percentage they will cover once you reach the deductible.)
G) Does my plan require pre-authorization for psychotherapy?
H) Do I need approval for a 45-minute session with CPT code 90834?
I) Do I need approval for a 60-minute session with CPT code 90837?
J) What is the policy year start date and when does my deductible plan reset?
(i.e. Jan 1 – Dec 31; July 1- June 30)?
 
If you need any help understanding any of these questions, please feel free to reach out to us.
 
• Step 2: Submitting Your Insurance Claims
 
We'll submit the Insurance Claims on Your Behalf or You mail in Superbill
Claims can sometimes be rejected, require additional information for processing, delaying reimbursement. Make sure you verify that the information you provide to us is correct and up-to-date.
 
To submit claims yourself you will need the following information:
A) Provider
B) NPI #
C) Tax ID/Employee ID #
D) License type and number
E) Practice Address
F) CPT Codes
G) A Diagnosis Code
• Step 3: Pay Agreed Upon Session Fee for Each Visit
 
You choose which payment method works best for you. You have the option of making payments by cash or check or to use your insurance and have Elizabeth submit claims on your behalf.
 
•Step 4: Continue Receiving Reimbursement Checks
 
If you use out-of-network benefits your health insurance company will send checks directly to you for reimbursement at the contracted rate. This will continue happening until your plan rolls over and deductible resets (usually in January or July or when you have a new policy, depending on your plan).

Question 6

What If I Have To Cancel My Appointment?

Accepted Answer

Therapeutic work continues to build and therefore it is important for the client to make time in their life for therapy to be a priority. Instead of canceling it is preferred if the client calls their therapist directly and finds a different appointment time that works for you.
 
If you cancel and reschedule during the week there will not be a cancelation fee.
The cancelation fee for each therapist is $125. You must call & reschedule at least 24hrs before your original appointment to avoid this fee.

Question 7

Do You Treat Children & Adults?

Accepted Answer

Yes. Commonly, we treat individuals ages 8 through 96. It is not uncommon for a family to request a person be seen who is out of this age range. Please call and speak with staff to see how we can best accommodate. It is in the best interest of the individual and family if the therapist is aware of the issues that are to be addressed as they will use this to begin to form treatment.

Question 8

What Are Your Areas Of Expertise?

Accepted Answer

Each staff person at Rise is well-versed in different areas of practice. This creates a dynamic where patients can feel comfortable that their needs are being met and allows the therapist to really delve into issues.
 
The following areas are specialties provided by each staff person: 
• Marriage, family and relationship issues
• Problems in the workplace
• Stress, anxiety and sadness
• Changes in mood
• Grief and loss
• Responses to traumatic events
• Anger Management
• Domestic Violence
• Self-Esteem
• Panic Attacks

Question 9

How Will I Know If You Are The Right Therapist For Me?

Accepted Answer

Choosing a therapist is a very personal decision. Therapy is only as effective as the relationship between therapist and client and because of this we believe the best way to determine if a psychotherapist is right for you is to book a session and simply meet with her or him and to trust your instincts when you are with them. Ask yourself: “Can I see myself feeling safe and comfortable with this person? Does it seem like they get me ?” You can also ask yourself this question during and after an initial phone consult before you book that first session.

Question 10

When Should I Bring My Child To Therapy?

Accepted Answer

If a parent feels a concern related to their child’s behavior, it is generally a feeling that has merit. Please do not doubt this intuition. In our experience, it is common for children to report to us that they have felt symptoms of a problem and are happy to have warm and safe support. We believe that therapy is a gift and a "free place" to express oneself under the direction of a trained professional. In our experience most children who are experiencing distress have educated themselves through the internet, where information may not be correct or they have reached out to peers who may be too young to handle such delicate issues.

Question 11

Will I Know My/My Child’s Diagnosis After The First Session?

Accepted Answer

Though diagnosis is unquestionably critical in treatment considerations for severe conditions such as schizophrenia, bipolar disorder and major affective disorders, diagnosis itself can be counterproductive in the therapy session. An individual may learn of their diagnosis, and behavior of the individual may be influenced by the terms used to describe or classify them. We understand that individuals who receive treatment may feel the need to know their diagnosis; it is our belief that the diagnosis is not as important as creating a treatment plan.
 
Each individual will work directly with his/her therapist to identify goals and achieve the quality of being healthy. We believe therapy is a gradual unfolding process and our goal is to know the individual as fully as possible to relate to the person. If an individual is choosing to submit his/her treatment to his/her insurance company for reimbursement we will assist in that process and a diagnosis will be provided.

Question 12

I Need Help Now...

Accepted Answer

If you are in a life threatening situation, do not use this site. Call the National Suicide Prevention Lifeline, a free, 24-hour hotline, at 1-800-273-8255. Your call will be routed to the crisis center near you. If your issue is an emergency, please call 911 or go to your nearest emergency room.

Question 13

Need Help With Some Of The Terms Used?

Accepted Answer

Glossary of Terms
••••••••••••••••
 
"Allowed Amount": Or “negotiated rate,” is the maximum amount that your insurance company will pay for a covered service based on your plan. If the allowed amount your plan pays for mental health services is $100, for example, and your therapist charges $125 per session, you would be responsible for paying $25. This is also know as "Balance Billing.”
"CMS 1500 Form": This is the form used to submit services rendered to insurance companies.
 
"Coinsurance": A portion of the medical costs you pay after your dedictible has been met. Coinsurance means that you and your insurance carrier each pay a share of eligible costs that add up to 100 percent.
 
"Contracted Amount": The allowable amount insurance will pay.
"Co-Payment or Copay": A flat fee that you pay on the spot each time you go to your doctor or fill a prescription. Your co-pay amount is printed on your health plan ID card. Copays cover your portion of the cost of a doctor's visit.
 
"Deductible": A deductible is the amount you pay each year for eligible medical services before your health insurance begins to share in the cost of covered services. For example, if you have $2000 yearly deductible, you'll need to pay the first $2000 of your eligible medical costs before your plan helps to pay.
"Exclusive Provider Organization (EPO"): A plan where services are only covered by doctors, specialists, or hospitals that in the plan’s network, except in the event of an emergency.
"Family Deductible": If you are under a family plan, the family must collectively reach a certain amount before getting reimbursed by the insurance company.
 
"Health Maintenance Organization (HMO)": A plan that typically limits the services covered by health care professionals who work for or are in contract with the HMO, usually not covering out-of-network services (except in an emergency). Although this type of plan is more restricted, premiums are often much lower and have either low or no deductible.
 
"Individual Deductible": If you have an individual insurance plan, this is the amount you must reach before your insurance company begins reimbursing you.
 
"In-Network Providers": These are health care providers that have a contract with your insurance company.
 
"Out-of-Network Providers": Health care providers who are not contracted with your insurance company.
"Out-of-pocket Maximum": This is the most you will spend on covered services during the policy year, after which your insurance will pay for 100% of the services covered under the plan.
 
"Point of Service (POS)": A plan where you pay less to see a health care providers in the plan’s network. This plan requires that you obtain a referral from your primary care physician (PCP) to see a specialist.
 
"Preferred Provider Organization (PPO)": Like a POS plan, a PPO plan allows you to pay less to see a health care provider in the plan’s network. You may also see an out-of-network provider under this plan without needing a referral, but for an additional cost.
 
"Premium": The amount you pay the insurance company each month depending on your plan.
 
"Superbill": This is an itemized form that reflects the services providers, similar to a receipt.
 
"UCR (Usual, Customary, and Reasonable)": This is the amount paid for services based on your geographic location. For example, in New York City, the UCR rate for out-of-pocket psychotherapy is typically between $100 and $200.

24 Godwin Ave, Suite B-1 Midland Park, NJ 07432

Frequently Asked Questions